Refund policy

QORZELVA Return, Refund and Warranty Policy

Last updated: July 23, 2026

We have a 100-day return policy, which means you have 100 days after receiving your item to request a return.

Minor signs of normal testing are acceptable. However, we may refuse a return if the product has been clearly damaged through misuse.

If the product is in good condition but the original packaging or an accessory is missing, the return will not automatically be refused. However, we may deduct the value of the missing item after informing you.

To start a return, contact us at support@qorzelva.com and provide your order number, email address, or phone number used for the purchase. A paper receipt is not required.

If your return is accepted, we will provide instructions on how and where to return your package. You must hand the product to the courier within 7 days of receiving the return instructions.

Items sent back to us without first requesting a return may not be accepted.

For change-of-mind returns, the customer is responsible for the return collection cost. We will inform you of this cost before deducting it from your refund.

No return or collection fees will be charged if the product is defective, damaged, incorrect, incomplete, or affected by a manufacturing fault.

We aim to respond to return and warranty requests within two business days. You can contact us with any return questions at support@qorzelva.com.

Damages and Issues

Please inspect your order upon delivery and contact us within 7 days if the product is defective, damaged, incomplete, does not work upon arrival, or if you receive the wrong item.

We will evaluate the issue and arrange a free replacement or refund where applicable. QORZELVA will cover the collection and delivery costs.

The 7-day reporting period does not limit warranty coverage for manufacturing defects discovered later.

Exceptions / Non-returnable Items

We may refuse a return if the product has been clearly damaged through misuse, negligence, an accident, unauthorized repair or modification, or exposure to extreme heat or water beyond the product’s usage instructions.

Minor signs of normal testing during the 100-day trial are acceptable.

Lost or stolen products are not eligible for return or replacement.

Exchanges

If the product arrives damaged, defective, incomplete, or incorrect, we will replace it free of charge and cover the collection and delivery costs.

If you change your mind and want a different product, return the item you have first. Once the return is accepted, you may place a separate order for the new product.

365-Day QORZELVA Warranty

QORZELVA products include a 365-day warranty beginning on the date of delivery.

The warranty covers:

• Manufacturing defects.

• Malfunctions occurring during normal use.

• Charging defects or failure to accept a charge.

• Abnormally rapid battery drain during normal use.

If a covered defect is confirmed, QORZELVA may repair the product, replace it free of charge, or issue a refund if repair and replacement are unavailable.

QORZELVA will cover all collection and delivery costs for approved warranty claims.

The warranty does not cover:

• Damage caused by misuse, accidents, or negligence.

• Exposure to extreme heat or water beyond the usage instructions.

• Unauthorized opening, modification, or repair.

• Normal and gradual battery degradation.

• Lost or stolen products.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Your bank or payment provider may require additional time to process and display the refund.

Store credit or an exchange may be offered instead of a refund only with your agreement.

For change-of-mind returns, the disclosed return collection cost may be deducted from the refund.

No collection or return costs will be deducted if the return is caused by a manufacturing defect, damaged or incorrect product, or an error by QORZELVA.

Order Cancellations

You may cancel your order for a full refund by contacting us before it has been processed or shipped.

Once the order has been processed or shipped, cancellation may no longer be possible. You may still request a return after delivery under this Policy.

Refused or Failed Deliveries

If you refuse delivery without a defect or error by QORZELVA, the actual shipping and return costs may be deducted from your refund after we inform you.

If delivery fails because you provided an incorrect address or phone number, you will be responsible for the reshipping cost.

If the courier makes several unsuccessful attempts to contact you and the order is returned to us, the actual shipping and return costs may be deducted from your refund after notice.

You will not be responsible for these costs if the issue was caused by QORZELVA or the courier.

Delayed, Lost or Delivered Shipments

Delivery dates are estimates, and delays may occur outside QORZELVA’s control.

If the courier officially confirms that your shipment is lost, you may choose between free reshipment or a full refund.

If tracking shows that your order was delivered but you did not receive it, contact us immediately. We will investigate with the courier before approving a replacement or refund.

If you instructed the courier to leave the shipment at the door or another specified location, QORZELVA will not be responsible if it is lost after confirmed delivery.

If the courier left the shipment in an unsecured location without your permission, we will investigate the matter with the courier.

Consumer Rights

This Policy applies to orders sold and delivered within the United Arab Emirates.

Nothing in this Policy limits or excludes any mandatory rights available to consumers under applicable United Arab Emirates consumer-protection laws.