Shipping policy

SHIPPING POLICY

At QORZELVA, we are committed to delivering your order safely and efficiently.

FREE SHIPPING

We offer free standard shipping on all orders. No minimum purchase is required.

ORDER PROCESSING AND DELIVERY

Orders are normally processed within 1–3 business days.

The total estimated delivery time, including order processing, is 6–12 business days from the date your order is confirmed.

Business days do not include weekends or public holidays. Delivery times are estimates and may be affected by customs processing, carrier delays, weather conditions, public holidays, or circumstances outside our control.

ORDER TRACKING

Once your order has been shipped, you will receive a confirmation email containing your tracking information. Please allow up to 48 hours for the tracking information to update.

MULTIPLE PACKAGES

If your order contains multiple items, they may be shipped separately and arrive at different times. You will not be charged any additional shipping fees.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping information, please contact us immediately at support@qorzelva.com. We cannot guarantee that changes can be made once an order has been processed or shipped.

DELIVERY DELAYS

Occasional delays may occur due to customs processing, carrier disruptions, public holidays, severe weather, or other circumstances outside our control.

If your order has not arrived within the estimated delivery period, please contact us at support@qorzelva.com with your order number.

LOST OR DAMAGED ORDERS

If your order is lost during shipping or arrives damaged, please contact us at support@qorzelva.com with your order number and clear photographs of any damage.

We will review the issue and provide an appropriate solution.

CUSTOMS AND IMPORT FEES

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

Unless otherwise stated at checkout, any customs duties, taxes, or import fees are the customer’s responsibility.

If you have any questions regarding your order or this Shipping Policy, please contact us at:

QORZELVA
support@qorzelva.com